“Digital deficit: energy suppliers with backlog”
German utilities are a long way off using the full potential of digitalisation in the energy sector, especially in the areas of generation and distribution, according to management consultancy Oliver Wyman's Utility Digitalisation Index. On a scale from zero to 100, German energy suppliers scored just 31 points. “The results of our analysis make it clear the established utilities exploit the opportunities provided by digitalisation rudimentarily at best,” said Thomas Fritz, energy expert at Oliver Wyman, in a press release. Among several recommendations, the consultancy calls on German utilities to tailor their products to the needs of individual customers and offer customer services via a wide range of digital channels.
Find the press release in German here.