“Energy suppliers: Wake up! Power consumers wish for new products and services”
Utilities should expand their product range beyond power, gas, water and heat to sell innovative services or even electric appliances, according to an online survey for the study “The future of energy: What consumers really want” by consultancy AXXCON. The energy industry did not know consumers’ demand enough, but the study showed that “the doors of the customers are open”, said consultant Hakan Yesilmen in a press release. Survey respondents can imagine their utility not only offering new supply, production and price models, but also selling solar PV systems, e-cars and smart home solutions.
Find the press release on the survey in German here.